What are CIBC's branch hours?

Most CIBC branches are open Monday to Friday from 9:30 AM to 5:00 PM local time. Many branches open Saturday from 9:30 AM to 4:00 PM. CIBC branches are generally closed on Sundays and Canadian statutory holidays. Hours vary by location — verify your branch hours at cibc.com before visiting.

Is CIBC open on Saturdays?

Many CIBC branches are open Saturday from 9:30 AM to 4:00 PM. Saturday availability is more common at mall-based and urban branches. Some smaller and suburban branches are not open Saturday. CIBC Online Banking and the mobile app are available 24/7 on Saturdays.

What is CIBC's 24/7 phone number?

CIBC Telephone Banking is available 24/7 at 1-800-465-2422. This line handles account inquiries, card issues, fraud reporting, lost or stolen cards, and general customer service. International callers can use 1-902-420-2422.

Is CIBC open on statutory holidays?

CIBC branches are closed on all Canadian statutory holidays. These include New Year's Day, Good Friday, Victoria Day, Canada Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Day, and Boxing Day. Provincial holidays (Family Day, Civic Holiday) also close local branches. CIBC ATMs, Online Banking, and Telephone Banking remain available on holidays.

What can I do at CIBC without visiting a branch?

Through CIBC Online Banking at cibc.com and the CIBC Mobile Banking app, you can check balances, pay bills, send Interac e-Transfers, deposit cheques by mobile, manage credit cards, view statements, and more — available 24/7. Only large cash withdrawals, notarized documents, and some new account openings require a branch visit.

CIBC Branch Hours 2026 — When CIBC Is Open and How to Bank 24/7

Most CIBC branches are open Monday to Friday, 9:30 AM to 5:00 PM local time. Many locations open Saturday 9:30 AM to 4:00 PM. CIBC branches are closed Sundays and statutory holidays. CIBC Telephone Banking (1-800-465-2422), ATMs, and the CIBC mobile app are available 24/7.

Quick answer: CIBC standard hours: Mon–Fri 9:30am–5pm. Saturday: 9:30am–4pm (many). Sunday: closed. Holidays: closed. 24/7: 1-800-465-2422, CIBC app, Convenience Banking ATMs.

CIBC Branch Hours 2026

Day	Typical Hours	Notes
Monday	9:30 AM – 5:00 PM	Standard
Tuesday	9:30 AM – 5:00 PM	Standard
Wednesday	9:30 AM – 5:00 PM	Standard
Thursday	9:30 AM – 5:00 PM	Standard
Friday	9:30 AM – 5:00 PM	Standard
Saturday	9:30 AM – 4:00 PM	Many locations
Sunday	Closed	Most locations

Important: Hours vary significantly by location. Mall branches and high-traffic urban locations often extend to 6 PM or later. Standalone and smaller community branches may close earlier or be closed Saturday. Always check your specific branch at cibc.com/branch-locator.

CIBC’s 24/7 Banking Channels

You don’t need a branch for most transactions:

Channel	Availability	Capabilities
CIBC Mobile Banking App	24/7	Transfers, deposits, bill payments, e-Transfers, account management
CIBC Online Banking (cibc.com)	24/7	All digital transactions
CIBC Telephone Banking	24/7	Transfers, payments, inquiries, lost/stolen card
CIBC Convenience Banking ATMs	24/7	Cash, deposits, transfers, bill payments
CIBC eDeposit (ABM)	24/7	Envelope-free cheque and cash deposit at ABMs

Telephone Banking: 1-800-465-2422 (English) | 1-800-465-2422 (then say “French”)

Canadian Statutory Holidays: CIBC Branch Closures

CIBC branches close on all federal statutory holidays:

Holiday	Date
New Year’s Day	January 1
Good Friday	Friday before Easter
Victoria Day	Third Monday in May
Canada Day	July 1
Labour Day	First Monday in September
National Day for Truth and Reconciliation	September 30
Thanksgiving Day	Second Monday in October
Remembrance Day	November 11
Christmas Day	December 25
Boxing Day	December 26

Provincial variations: CIBC also closes on some provincial statutory holidays (Family Day in AB, BC, ON, SK, MB; Saint-Jean-Baptiste Day in QC; Civic Holiday in ON). Check your local branch.

Saturday Banking at CIBC

CIBC has expanded its Saturday branch presence over the past decade. Most mall-based CIBC branches open Saturday 9:30 AM to 4:00 PM. Standalone and smaller community branches have lower Saturday coverage.

CIBC Saturday-open locations are common in:

Enclosed shopping centres (Scarborough Town Centre, Metrotown, Chinook Centre)
Grocery-anchored retail plazas
Major downtown financial district branches
Airport locations (extended hours)

Best practice: Check the CIBC branch locator (cibc.com or the app) before your Saturday visit — the locator shows real-time hours for each specific location.

What Requires a CIBC Branch Visit

Most daily banking is possible through the app and online banking. A branch visit is required for:

Opening certain account types in person
Certified cheques and bank drafts
Safe deposit box access
Large cash withdrawals over ATM limits
Wire transfers above the $25,000 online limit
Complex transactions: mortgage drawdowns, investment account opening with in-person advice
Notarization services
Bank reference letters and account verification for external purposes

CIBC and Simplii: Shared Branch Access

Simplii Financial operates on CIBC’s banking infrastructure. While Simplii is a separate institution (separate CDIC member), Simplii customers can, in some circumstances, visit a CIBC branch for limited assistance — particularly for complex issues or transactions that can’t be handled by Simplii’s phone support.

Call Simplii at 1-888-723-8881 first to confirm what CIBC can do for your specific Simplii account situation.

CIBC Branch Count vs. Competitors

Bank	Approximate Canadian Branches	Saturday Access
CIBC	~1,000	Many
RBC	~1,200	Many
TD	~1,100	Many
Scotiabank	~950	Many
BMO	~900	Many
National Bank	~400	Many (QC-focused)
Tangerine	4 Cafés	Limited
EQ Bank / Simplii	0	N/A

CIBC’s ~1,000 branches place it mid-range among the Big 5 — comparable to Scotiabank and ahead of BMO.

Written by WealthVieu

WealthVieu researches and writes data-driven personal finance guides using primary sources including the IRS, Bureau of Labor Statistics, Federal Reserve, and Census Bureau.

The content on Wealthvieu is for informational purposes only and should not be considered financial, tax, or investment advice. Consult a qualified professional before making financial decisions. Full disclaimer · Editorial policy