U.S. Bank branch hours vary by location, so check the branch locator for the branch you plan to visit. U.S. Bank lists its general customer service line, 800-USBANKS (872-2657), as open 24 hours a day, 7 days a week.
U.S. Bank Hours at a Glance
| Service | Hours | Notes |
|---|---|---|
| Branch lobby and drive-through | Varies by location | Use the branch locator at usbank.com/locations |
| General customer service: 800-USBANKS (872-2657) | 24 hours a day, 7 days a week | International collect: 503-401-9991 |
| Personal credit cards: 800-285-8585 | Not stated on the contact page | Or the number on the back of your card |
| Online banking and bill pay technical support: 800-987-7237 | Not stated on the contact page | — |
| U.S. Bank mobile app technical support: 866-578-8007 | Not stated on the contact page | — |
Source: U.S. Bank’s customer service knowledge base article.
U.S. Bank Branch Coverage by State
U.S. Bank operates primarily in western and midwestern states. If you’re outside this footprint, U.S. Bank functions as an online bank, with the mobile app and online banking. Per its pricing information effective August 10, 2026, U.S. Bank customers pay no surcharge at MoneyPass network ATMs.
| Region | Key States |
|---|---|
| Midwest | Minnesota (HQ), Illinois, Ohio, Wisconsin, Iowa, Missouri, Indiana, Kansas, Nebraska, North Dakota, South Dakota |
| West | California, Washington, Oregon, Nevada, Colorado, Idaho, Montana, Wyoming, Utah, New Mexico |
| South / Mid-Atlantic | Tennessee, Kentucky, Arkansas |
Holidays and Transfers
U.S. Bank does not publish a holiday schedule on its contact page. ACH and wire transfers submitted on bank holidays are generally not processed until the next business day, so submit transfers the business day before any holiday if you need funds to arrive by a specific date.
Banking Without a Branch
When a branch is closed or far away, these options are available:
| Task | How to Do It |
|---|---|
| ATM withdrawals | U.S. Bank ATMs; MoneyPass network ATMs without a surcharge |
| Check balances | U.S. Bank mobile app or usbank.com |
| Transfer money internally | U.S. Bank app |
| Send via Zelle | U.S. Bank app — see transfer limits |
| Mobile check deposit | U.S. Bank app — see mobile deposit limits |
| Report fraud or lost card | Call 800-USBANKS (872-2657), or the number on the back of your card — customer service |
| Lock/unlock debit card | U.S. Bank app → Card Controls |
Tips for Branch Visits
What to bring:
- Government-issued photo ID (driver’s license or passport)
- Your U.S. Bank account number or debit card
- Social Security number for account changes or new account openings
Branch-only services at U.S. Bank: Safe deposit box access, notary services, large cash transactions, certain wire transfers above online limits, and cashier’s checks.
Finding a U.S. Bank Branch or ATM
- MoneyPass Locator: moneypass.com — for U.S. Bank customers, no surcharge at MoneyPass network ATMs per U.S. Bank’s pricing information effective August 10, 2026
- Branch Locator: usbank.com/locations — shows the hours, ATM availability, and services at each location
See the full U.S. Bank guide for fees, ATM limits, and routing numbers by state.
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