Marcus by Goldman Sachs lists its savings and CD phone line, 1-855-730-7283, as open 24 hours a day, 7 days a week. Customers can also chat 24 hours a day, 7 days a week after logging in. Marcus has no physical branches.
Marcus Hours at a Glance
| Service | Hours | Notes |
|---|---|---|
| Phone, US toll-free: 1-855-730-7283 | 24 hours a day, 7 days a week | Savings and CDs |
| Phone, from outside the US: 1-212-357-0026 | Not stated on the contact page | For travelers |
| Chat | 24 hours a day, 7 days a week | Log in and click “Chat with us” |
| Help Center / FAQ | Self-service | See the FAQs page on marcus.com |
| Physical branches | None | Mail only, see below |
Source: the Marcus contact page.
Marcus Mailing Addresses
| Purpose | Address |
|---|---|
| General correspondence | Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379 |
| Checks to deposit | Goldman Sachs Bank USA, PO Box 4571, Carol Stream, IL 60197-4571 |
Marcus asks you to make a mailed check payable to your name or Goldman Sachs Bank USA, endorse the back, and include your account number and “For Deposit Only at Goldman Sachs Bank USA”.
Holidays
Marcus does not publish a holiday schedule on its contact page. Because the phone line and chat are listed as open every day, holiday hours are not separately listed, but confirm on the contact page if timing matters. ACH transfers requested on a bank holiday are generally processed the next business day.
What You Can Do Online at marcus.com
Most Marcus banking tasks can be completed online or in the app:
| Task | Available online |
|---|---|
| Check savings balance and interest | ✅ |
| Initiate ACH transfer (processes next business day) | ✅ |
| View linked external accounts | ✅ |
| Manage CD accounts (view, set renewal instructions) | ✅ |
| Download statements | ✅ |
| Update personal information | ✅ |
| Change linked bank account | ✅ (with verification) |
Related Guides
- Marcus customer service 2026 — 1-855-730-7283, how to reach Marcus
- Marcus savings rate 2026 — current APY, no minimum
- Marcus CD rates 2026 — 4.00%–4.90%, no-penalty CD option
The content on Wealthvieu is for informational purposes only and should not be considered financial, tax, or investment advice. Consult a qualified professional before making financial decisions. Full disclaimer · Editorial policy