Marcus by Goldman Sachs lists its savings and CD phone line, 1-855-730-7283, as open 24 hours a day, 7 days a week. Customers can also chat 24 hours a day, 7 days a week after logging in. Marcus has no physical branches.

Marcus Hours at a Glance

Service Hours Notes
Phone, US toll-free: 1-855-730-7283 24 hours a day, 7 days a week Savings and CDs
Phone, from outside the US: 1-212-357-0026 Not stated on the contact page For travelers
Chat 24 hours a day, 7 days a week Log in and click “Chat with us”
Help Center / FAQ Self-service See the FAQs page on marcus.com
Physical branches None Mail only, see below

Source: the Marcus contact page.

Marcus Mailing Addresses

Purpose Address
General correspondence Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379
Checks to deposit Goldman Sachs Bank USA, PO Box 4571, Carol Stream, IL 60197-4571

Marcus asks you to make a mailed check payable to your name or Goldman Sachs Bank USA, endorse the back, and include your account number and “For Deposit Only at Goldman Sachs Bank USA”.

Holidays

Marcus does not publish a holiday schedule on its contact page. Because the phone line and chat are listed as open every day, holiday hours are not separately listed, but confirm on the contact page if timing matters. ACH transfers requested on a bank holiday are generally processed the next business day.

What You Can Do Online at marcus.com

Most Marcus banking tasks can be completed online or in the app:

Task Available online
Check savings balance and interest ✅
Initiate ACH transfer (processes next business day) ✅
View linked external accounts ✅
Manage CD accounts (view, set renewal instructions) ✅
Download statements ✅
Update personal information ✅
Change linked bank account ✅ (with verification)
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