Marcus by Goldman Sachs customer service number for savings accounts and CDs is 1-855-730-7283. Marcus lists the line as available 24 hours a day, 7 days a week, and customers can chat 24 hours a day, 7 days a week after logging in. Marcus is a fully online bank with no branches — all banking is handled online at marcus.com or by phone.
Marcus Customer Service Number
| Service | Phone Number | Hours |
|---|---|---|
| Savings and CDs, US toll-free | 1-855-730-7283 | 24 hours a day, 7 days a week |
| Savings and CDs, calling from outside the US | 1-212-357-0026 | Not stated on the contact page |
| Chat (log in, then click “Chat with us”) | Online | 24 hours a day, 7 days a week |
Source: the Marcus contact page.
How to Reach a Live Person at Marcus
Call 1-855-730-7283 and follow the prompts to speak with an agent, or log in and use chat. Have your account number and Social Security number ready for identity verification.
Mailing Addresses
Marcus lists these addresses on its contact page:
- General correspondence: Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379
- Checks to deposit: Goldman Sachs Bank USA, PO Box 4571, Carol Stream, IL 60197-4571
What to Have Ready Before You Call
- Account number
- Last four digits of your Social Security number
- Transaction details (if disputing a charge or asking about a CD)
Use Online Banking Instead of Calling
The Marcus online portal at marcus.com handles most self-service needs:
- Check account balances and interest earned
- Manage CD maturities and renewals
- Update account information
- View statements
For more on Marcus accounts and rates, see the Marcus guide.
The content on Wealthvieu is for informational purposes only and should not be considered financial, tax, or investment advice. Consult a qualified professional before making financial decisions. Full disclaimer · Editorial policy