Marcus by Goldman Sachs customer service number is 1-855-730-7283. Phone support is available Monday–Friday 8:00 AM–10:00 PM ET and Saturday–Sunday 9:00 AM–7:00 PM ET. Marcus does not offer 24/7 phone support. Marcus is a fully online bank with no branches — all banking is handled online at marcus.com or by phone.
Marcus Customer Service Number
| Service | Phone Number | Hours (ET) |
|---|---|---|
| General customer service | 1-855-730-7283 | M–F 8 AM–10 PM, Sa–Su 9 AM–7 PM |
For account self-service outside of phone hours, log in at marcus.com.
How to Reach a Live Person at Marcus
Call 1-855-730-7283 during support hours and follow the prompts to speak with an agent. Have your account number and Social Security number ready for identity verification.
What to Have Ready Before You Call
- Account number
- Last four digits of your Social Security number
- Transaction details (if disputing a charge or asking about a CD)
Use Online Banking Instead of Calling
The Marcus online portal at marcus.com handles most self-service needs:
- Check account balances and interest earned
- Manage CD maturities and renewals
- Update account information
- View statements
For more on Marcus accounts and rates, see the Marcus guide.
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