Chase branch hours differ by location. Look up your branch in the Chase branch and ATM locator before you go, especially around federal holidays. For phone help, Chase’s customer service page lists 1-800-935-9935 for personal banking and 1-800-432-3117 for credit cards.
Finding Your Branch’s Hours
- Visit locator.chase.com
- Search for a branch or ATM near you
- Open any location to see its hours
Chase’s own locator is the best place to check, since it shows each branch’s hours.
Chase Phone Support
Chase’s customer service page lists the numbers below. It does not state calling hours for the general lines, so call the number on the back of your card and check that page for current hours.
| Service | Phone | Hours |
|---|---|---|
| Personal banking and debit cards | 1-800-935-9935 | Not listed on Chase’s customer service page |
| Credit cards | 1-800-432-3117 | Not listed on Chase’s customer service page |
| Report fraud on personal checking, savings or debit cards | 1-800-935-9935, option 8 | Mon–Fri 8 AM–midnight ET, Sat and Sun 9 AM–6 PM ET |
For the full list of Chase department numbers, see the Chase customer service guide.
Banking When a Branch Is Closed
The Chase mobile app and Chase.com let you check balances, move money, deposit checks and message the bank without visiting a branch. Chase ATMs can handle cash withdrawals and, at many machines, deposits; ATM hours vary by site, so use the locator.
Key Takeaways
| Question | Answer |
|---|---|
| What are Chase’s branch hours? | Set per branch; see the locator |
| Is Chase open on Sunday or federal holidays? | Varies by branch; check the locator |
| Is there a Chase phone line outside branch hours? | Yes, but hours are not listed for the general lines; fraud line hours are above |
Bottom line: Branch hours differ across Chase’s roughly 5,000 branches, so verify yours before visiting. The app and Chase.com cover many tasks when branches are closed.
For a full overview of Chase accounts, fees, limits, and contact information, see the Chase complete guide.
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