Chase’s main customer service number is 1-800-935-9935, available 24/7 for general banking, lost or stolen debit cards, and fraud. For credit cards, call 1-800-432-3117, also available 24/7. Chase has over 4,700 branches across the US, but most account issues can be resolved by phone or through the Chase mobile app.
Chase Customer Service Numbers
| Service | Phone Number | Hours |
|---|---|---|
| General banking | 1-800-935-9935 | 24/7 |
| Credit cards | 1-800-432-3117 | 24/7 |
For specialized department numbers (mortgage, auto loans, business banking), see Chase’s contact page.
How to Reach a Live Person at Chase
Call 1-800-935-9935 and press 0 three times, or say “representative” at each prompt. For credit cards, call 1-800-432-3117 and say “representative.” Have your account number and Social Security number ready — you will need them to verify your identity before an agent can help.
What to Have Ready Before You Call
- Account or card number
- Last four digits of your Social Security number
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Chase mobile app handles many common requests without hold time:
- Lock or unlock a card instantly
- Dispute a transaction (tap the transaction → “Report an issue”)
- Send a secure message (Menu → Help → Message us)
- Check balances and recent activity
- Set travel notices
For more on Chase accounts and fees, see the Chase guide, fees, and routing number.
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