Chase’s personal banking customer service number is 1-800-935-9935. For credit cards, call 1-800-432-3117. Chase does not list calling hours for these lines on its customer service page, so check chase.com/customerservice or use the number on the back of your card. Chase has about 5,000 branches across the US, but most account issues can be resolved by phone or through the Chase mobile app.
Chase Customer Service Numbers
| Service | Phone Number | Hours |
|---|---|---|
| Personal banking and debit cards | 1-800-935-9935 | Not listed by Chase |
| Credit cards | 1-800-432-3117 | Not listed by Chase |
| Report fraud, personal checking, savings or debit cards | 1-800-935-9935, option 8 | Mon–Fri 8 AM–midnight ET, Sat–Sun 9 AM–6 PM ET |
| Home lending | 1-800-848-9136 | Not listed on the customer service page (fraud page: Mon–Fri 8 AM–8 PM ET, Sat 9 AM–6 PM ET, Sun closed) |
| Auto loans | 1-800-336-6675 | Not listed on the customer service page (fraud page: Mon–Fri 8 AM–7 PM ET, Sat 9 AM–6 PM ET, Sun closed) |
For specialized department numbers (business banking and others), see Chase’s customer service page.
How to Reach a Live Person at Chase
Call 1-800-935-9935 and follow the prompts to reach an agent. For credit cards, call 1-800-432-3117 and follow the prompts. Have your account details ready, since an agent will need to verify your identity.
What to Have Ready Before You Call
- Account or card number
- Be ready for security questions to verify your identity
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Chase mobile app handles many common requests:
- Lock or unlock a card
- Dispute a transaction
- Check balances and recent activity
- Set up account alerts
For more on Chase accounts and fees, see the Chase guide, fees, and routing number.
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