USAA’s main customer service number is 1-800-531-8722 (800-531-USAA), and 210-531-8722 also works. USAA’s support page lists the hours as Monday to Friday 6 a.m. to 10 p.m. CT and Saturday 8 a.m. to 8 p.m. CT, closed Sunday, with a note that days and times may vary. USAA membership is limited to US military personnel, veterans, and their immediate family members.
USAA Customer Service Numbers
| Service | Phone Number | Hours |
|---|---|---|
| Main number (banking, insurance, investments) | 1-800-531-8722 | Mon–Fri 6 a.m.–10 p.m. CT, Sat 8 a.m.–8 p.m. CT, Sun closed |
| Second main number | 1-210-531-8722 | Same hours |
For a full list of department numbers, see USAA’s support page.
How to Reach a Live Person at USAA
Call 1-800-531-8722 and follow the prompts for your product type (banking, insurance, investments). USAA’s phone tree is relatively short. Have your member number and PIN or the last four digits of your Social Security number ready.
What to Have Ready Before You Call
- USAA member number
- PIN or last four digits of your Social Security number
- Account or card number (if applicable)
Use the App Instead of Calling
The USAA mobile app handles many common requests:
- Lock or unlock a card instantly
- File and track insurance claims
- Check account balances and transfers
- Message USAA through the app or usaa.com
For more on USAA banking and eligibility, see the USAA guide.
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