Truist Bank’s customer service number is 1-844-487-8478, listed as open Monday through Friday 8 AM to 8 PM and Saturday 8 AM to 5 PM Eastern. Truist was formed by the merger of BB&T and SunTrust and operates more than 1,900 branches primarily in the eastern United States.
Truist Bank Customer Service Number
| Service | Phone Number | Hours |
|---|---|---|
| General banking | 1-844-487-8478 (844-4TRUIST) | Mon–Fri 8 AM–8 PM ET, Sat 8 AM–5 PM ET |
| From outside the U.S. | +1-910-914-8250 | Same hours |
For other numbers (mortgage, business banking, cards), see Truist’s contact page.
How to Reach a Live Person at Truist Bank
Call 1-844-487-8478 during the hours above and follow the prompts. Have your account number or Social Security number ready — agents verify identity before accessing account details.
What to Have Ready Before You Call
- Account or card number
- Last four digits of your Social Security number
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Truist mobile app handles many common requests:
- Lock or unlock a card instantly
- Dispute a transaction
- Check balances and transfer funds
- Send secure messages to support
For more on Truist accounts, see the Truist guide.
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