Truist Bank’s main customer service number is 1-844-487-8478, available 24/7 for checking, savings, debit cards, ATM limit increases, and general account questions. Truist was formed by the merger of BB&T and SunTrust and operates about 2,000 branches primarily in the eastern United States.
Truist Bank Customer Service Number
| Service | Phone Number | Hours |
|---|---|---|
| General banking | 1-844-487-8478 | 24/7 |
For specialized department numbers (mortgage, business banking), see Truist’s contact page.
How to Reach a Live Person at Truist Bank
Call 1-844-487-8478 and say “representative” at the first prompt, or press 0. Have your account number or Social Security number ready — agents verify identity before accessing account details.
What to Have Ready Before You Call
- Account or card number
- Last four digits of your Social Security number
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Truist mobile app handles many common requests:
- Lock or unlock a card instantly
- Dispute a transaction
- Check balances and transfer funds
- Send secure messages to support
For more on Truist accounts, see the Truist guide.
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