Navy Federal Credit Union’s member service number is 1-888-842-6328, available 24 hours a day, 7 days a week including all federal holidays. Members deployed or stationed overseas can call 1-703-255-8837 — collect calls are accepted. Navy Federal membership is limited to active duty and retired military, veterans, DoD civilians, and their immediate family members.
Navy Federal Customer Service Numbers
| Service | Phone Number | Hours |
|---|---|---|
| General member service | 1-888-842-6328 | 24/7 |
| Overseas / collect calls | 1-703-255-8837 | 24/7 |
For a full list of department numbers, see Navy Federal’s contact page.
How to Reach a Live Person at Navy Federal
Call 1-888-842-6328 and follow the prompts for your product type. Have your Navy Federal member number and Social Security number ready for identity verification.
What to Have Ready Before You Call
- Navy Federal member number
- Last four digits of your Social Security number
- Account or card number (if applicable)
Use the App Instead of Calling
The Navy Federal mobile app handles many requests:
- Lock or unlock a card instantly
- Check balances and recent activity
- Make transfers and payments
- Send secure messages to support
For more on Navy Federal membership and accounts, see the Navy Federal guide.
The content on Wealthvieu is for informational purposes only and should not be considered financial, tax, or investment advice. Consult a qualified professional before making financial decisions. Full disclaimer · Editorial policy