Citizens Bank’s customer service number is 1-800-922-9999. Hours are Monday–Friday 7:00 AM–10:00 PM ET and Saturday–Sunday 9:00 AM–7:00 PM ET. Citizens operates about 1,000 branches primarily in the Northeast and Midwest.
Citizens Bank Customer Service Number
| Service | Phone Number | Hours (ET) |
|---|---|---|
| General banking | 1-800-922-9999 | M–F 7 AM–10 PM, Sa–Su 9 AM–7 PM |
For specialized departments, see Citizens’ contact page.
How to Reach a Live Person at Citizens Bank
Call 1-800-922-9999 during support hours and follow the prompts. Have your account number and Social Security number ready for identity verification.
What to Have Ready Before You Call
- Account or card number
- Last four digits of your Social Security number
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Citizens mobile app handles many common requests:
- Lock or unlock a card
- Check balances and make transfers
- Chat with support during business hours
For more on Citizens accounts, see the Citizens Bank guide.
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