For bank accounts, Capital One lists 1-800-655-2265 with automated services available 24 hours a day, 7 days a week, and live support Sunday to Saturday, 8 a.m. to 11 p.m. ET. Its 360 Checking disclosure also lists a service line, 1-888-464-0727, open 8 a.m.–8 p.m. ET, 7 days a week. For customers who need in-person help, Capital One operates Cafés in select US cities; hours vary by location.
Capital One Hours at a Glance
| Service | Hours | Phone |
|---|---|---|
| Bank account customer service | Automated: 24 hours a day, 7 days a week. Live support: Sunday–Saturday, 8 a.m.–11 p.m. ET | 1-800-655-2265 |
| 360 Checking service line (per Capital One’s account disclosure) | 8 a.m.–8 p.m. ET, 7 days a week | 1-888-464-0727 |
| Credit card customer service | Not stated on the contact page | 1-800-227-4825 |
| Capital One Cafés | Varies by location | Check the locator |
Sources: Capital One’s contact page and its 360 Checking disclosure. Capital One does not publish a holiday schedule on the contact page.
Capital One Café Hours
Capital One operates Cafés in select metro areas. These are not traditional bank branches — they’re hybrid financial wellness centers where you can get account help, meet with a money coach, or open a new account.
Café hours vary by location. Check the Capital One branch and ATM locator to confirm hours before visiting.
Cities with Capital One Cafés include: Austin, Boston, Chicago, Dallas, Denver, Houston, Los Angeles, Miami, Minneapolis, Nashville, New York City, Philadelphia, San Francisco, Seattle, and Washington DC, among others.
What Can You Do at a Capital One Café?
Capital One Cafés offer a narrower range of in-person services than traditional bank branches:
| Service | Available at Café? |
|---|---|
| Open a new account | ✅ Yes |
| Debit card pick-up or replacement | ✅ Yes |
| Account inquiries and troubleshooting | ✅ Yes |
| Initiate a wire transfer | ✅ Yes |
| Free financial coaching (money coaching sessions) | ✅ Yes |
| Cash deposit over the counter | ❌ No |
| Cash withdrawal from teller | ❌ No |
| Cashier’s checks issued | ❌ No |
| Coin counting | ❌ No |
For cash deposits, Capital One 360 customers use a linked external account or cash deposit at a participating ATM. For cash withdrawals, use any of the 70,000+ fee-free ATMs on the Capital One, Allpoint, or MoneyPass networks.
Phone and Digital Banking
Because Capital One is primarily a digital bank, most banking tasks can be done in the app, online at capitalone.com, or by phone at 1-800-655-2265. Zelle and ACH timing is covered in the transfer limits guide.
Related Guides
- Capital One customer service numbers 2026 — all phone lines and digital contact options
- Capital One fees 2026 — no monthly fees, no overdraft fees
- Capital One ATM limits 2026 — $2,000/day ATM limit inside a $5,000/day combined card limit, 70,000+ free ATMs
- Capital One transfer limits 2026 — Zelle, ACH, and wire details
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