Bank of America’s main customer service number is 1-800-432-1000 for checking, savings, and general banking, with hours of Monday–Friday 8 a.m.–11 p.m. ET and Saturday–Sunday 8 a.m.–8 p.m. ET. To report a lost or stolen credit card, call 1-800-732-9194; for credit card accounts, call 1-800-421-2110. Bank of America has 3,593 domestic branches (Federal Reserve, June 30, 2026) and about 15,000 ATMs.
Bank of America Customer Service Numbers
| Service | Phone Number | Hours |
|---|---|---|
| General banking | 1-800-432-1000 | Mon–Fri 8 AM–11 PM ET, Sat–Sun 8 AM–8 PM ET |
| Lost or stolen credit card | 1-800-732-9194 | Not stated by Bank of America |
| Credit card accounts | 1-800-421-2110 | Not stated by Bank of America |
For specialized department numbers (mortgage, auto loans, small business), see Bank of America’s contact page.
How to Reach a Live Person at Bank of America
Call 1-800-432-1000 and follow the prompts. For credit card accounts, call 1-800-421-2110. Bank of America says your card or account number will be required.
What to Have Ready Before You Call
- Account or card number
- Be ready for security questions to verify your identity
- Recent transaction details (if disputing a charge)
Use the App Instead of Calling
The Bank of America mobile app includes Erica, a virtual assistant:
- Lock or unlock a card
- Dispute a transaction
- Make transfers and payments
- Chat with Erica for account questions
For more on Bank of America accounts and fees, see the Bank of America guide, fees, and routing number.
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